CI:Insight, our semantic and text mining technology, allows you to monitor and analyze private and public data, including social media, to surface consumer intentions, preferences and considerations. Check out our Leader In Text Analytics Solutions deck to learn about analyzing business data to discover and trend KPIs
Create the right message for the right audience on the right platform from the right person. Optimize your traditional business process management tools and targeted efforts with text mining and analytics.Check out our tools to see how we can help you. Read more in our whitepaper Guidance for Enterprise Social Maturity.
Our suite of social media and text mining tools and services are built on our proprietary, semantic search and latent semantic analytics technology, which quickly achieves precise content categorization for more robust and actionable insights.
Combine social media and traditional data with CI:View in a configurable dynamic dashboard to track in near real-time key social media indicators. Integrate with existing data to improve audience-specific outreach efforts, improve customer service, and created targeted campaigns.
Or our team of experienced market analysts can work with you to develop professional reports that provide you with sophisticated social media and text mining analysis and perceptions of your customers and industry.
Demo our semantic analytics technology today or give us a shout to discuss how we might help you improve your understanding of social media conversations as they relate to your business or business procedures.
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Social CRM is a philosophy and a business strategy, supported by a technology platform, business rules, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It's the company's response to the customer's ownership of the conversation.
Almost any textual content your organization stores such as:
Any proprietary data can be imported into the Collective Intellect Social CRM Insight platform.
Contact us about mapping your data to the ci-insight format. info@collectiveintellect.com
Snippets are subsets of a posting based on your specified search criteria.
These snippets enable you to more accurately capture consumer sentiment across any topic, theme, dimension or term.
Websites that have an RSS feed (people can subscribe to them), and they are personally authored.
Forums or threaded conversations where one person can comment, and anyone can view the comment and respond back.
Online news, includes WSJ, NY Times, Local News, etc
Social networking sites such as Facebook, MySpace, LinkedIn.
Twitter, where content is limited to 140 characters.